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TELEPHONE HELPDESK
This reactive service offers network operators the reassurance that their individual sites have a clear point of contact for technical queries. The function provides:
- Dedicated telephone number and email address
- Various levels of telephone and email support available
- First line call logging
- Range of SLA's and operating hours
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REMOTE ENGINEERING
Working in conjunction with the Telephone Helpdesk and Network Monitoring functions, Remote Engineering offers the ability to resolve system faults quickly, sometimes eliminating the need for field visits.
Key features include:
- Second line technical support
- Diagnostics by telephone or remote access
- Resolution of hardware and software faults
- Liaison with third party suppliers eg. telecoms providers
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NETWORK MONITORING
This service ensures high quality system performance by guaranteeing a fast, proactive response to any technical issues. Regular monitoring is carried out on:
- Network infrastructure
- Player uptime
- Content playback
- Fault indicators
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CONTENT MANAGEMENT
This function is responsible for the entire content management process, from receipt of media files to playout on screen. Our content managers are experienced in multiple specialist software applications, including Scala, Digital View and Acquire. As well as managing the day to day schedule, we offer a rapid and flexible response to adhoc programming changes.
The key tasks are:
- Receipt and formatting of media files
- Upload of media into content management applications
- Scheduling and programming
- Deployment to screen - remote or manual
- Playout and reporting
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