Screen Media Support - Management Services

MANAGEMENT SERVICES

IQ provides a range of back-end management services that are critical to the successful implementation of any screen network.

By bringing together all the required functions, IQ can manage the supply chain on your behalf, providing a streamlined operation, which optimises efficiency and guarantees peace of mind.

IQ's Project Management team works to a detailed planning process ensuring all individual needs are met and delivered on time and within budget.



COMMUNICATIONS INFASTRUCTURE MANAGEMENT As a broadband reseller, IQ provides a range of products to suit the needs of a digital media network. IQ co-ordinates the installation and activation of the lines with the installation of the screen equipment. By maintaining full control of the ADSL network, maintenance and administration tasks are carried out quickly by our Network Support team.

SYSTEM CONFIGURATION IQ's engineering resource provides this vital service to bring together system components in advance of the physical installation. On receipt of equipment at our facilities, we carry out configuration work and SOAK testing on core system components such as playout hardware and software, routers etc. By carrying out these tasks prior to installation, the risk of failed equipment is minimised and complex on-site configuration is eliminated.

WAREHOUSING & DISTRIBUTION We recognise that a digital screen network consists of multiple components that need to be brought together in advance of the implementation and also stored for the duration of the project. IQ has facilities to store equipment on short and long term arrangements in line with the development of client's screen networks. A picking and packing service takes care of collation and despatch of multiple types of equipment in accordance with picking lists which meet the requirements of individual site locations within a network. Attached to the facility is a workshop environment to carry out system configuration and RMA processing. As part of any implementation program we utilise a network of regional hubs to maximise efficiency of distribution of equipment to our Field Services teams for both installation and maintenance tasks.

STOCK & INVENTORY MANAGEMENT With digital screen networks consisting of multiple types of equipment and installed in geographically diverse locations, it is highly important that stock and inventory is managed effectively. Complementary to the Warehousing and Distribution service, IQ's Project Management Team will maintain ownership of this on behalf of our clients, to aid efficient ordering of new stock, and ensuring ongoing control of equipment.

RMA PROCESSING IQ offers on-site maintenance contracts to bridge the gap between manufacturer warranty and the location of screen network equipment. Most manufacturers on-site warranty contracts do not cover removal from an installed location. IQ's technical engineers work through fault diagnosis procedures to either repair or despatch for further manufacturer processing. Through the Stock & Inventory Management service IQ takes responsibility for this procedure, often expediting the process through its ability to liaise with manufacturers on a technical level and influence a timely return of equipment.

REPORTING IQ's Project Management team takes responsibility for co-ordination of all the above services and can provide a variety of standard or customised reports according to client and project specific requirements.